Patient Rights & Responsibilities

What you have the right to expect from us:

• Be treated with courtesy and respect.
• Be actively involved in health care decisions.
• Receive care that aligns with the American Academy of Pediatrics and U.S. Preventive Service Task Force guidelines.
• Have your questions answered and your concerns respected.
• Receive information in a timely manner.
• Feel confident that your privacy is protected.
• Have any billing questions answered.

Because health care is a partnership, Here is what we ask of you:

• Ask questions! We want to know what is important or concerning to you.
• Notify us if you are unable to make it to an appointment.
• Let us know if you need help coordinating your child’s care.
• Be respectful of the rights of other patients, families, and staff.
• Know your insurance requirements and coverage.
• Assure that the financial obligations associated with your child’s care are fulfilled.
• If you have a concern or are unhappy with the care you receive, please bring it to our attention as soon as possible. A manager will work with you to resolve the problem.